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Appeals Procedure

On February 12th 2024, during its 103rd Summit following up on the ENQA Panel of Experts recommendations, the CYQAA Council decided to adopt the following procedure for the submission and examination of appeals, on the basis of Section (20)(2)(f)(i) of the "Quality Assurance and Accreditation in Higher Education and the Establishment and Operation of an Agency on Related Matters Laws” and in compliance with the European Standards and Guidelines (ESG-2015):

A higher education institution may submit, in writing, a reasoned appeal to the CYQAA Council, as to the outcome of its external evaluation, solely on procedural grounds, within one month from the day of receiving the Agency’s decision and provided that it’s in a position to substantiate that the Agency’s decision is not supported by appropriate evidence, that the standards were not applied correctly, or that the processes had not been implemented consistently.
  1. The institution may request to exercise the right of an oral hearing, informing the CYQAA Council of its intention to that effect at the time of the submission of the written appeal.
  2. The CYQAA Council shall decide either to accept or reject the appeal. The decision is based on the evidence provided by the institution, which substantiate that the appeal is related only to problems/omissions in the course of the external evaluation processes and the CYQAA Council’s decision-making.
  3. The examination of the appeal is based exclusively on the information included in the institution/programme's administrative file and the decision of the Agency, as recorded in the minutes and in the the Final Report communicated to the institution.
  4. In any case, the CYQAA Council appoints an independent ad-hoc committee to examine the appeal in order to make a prima facie opinion on whether the process had been infringed.
  5. Within two months of receiving the appeal, the Agency decides on the final acceptance or rejection of the appeal and fully justifies its decision. The institution does not have the right to submit a new appeal.